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FAQs

&nbsp;
How do I open my account with Vegastars? To open an online account with us, you must click on the &ldquo;Register&rdquo; link. You must then enter the information requested for security, such as your full name and contact details, as well as a valid email address, date of birth (MUST BE 18 YEARS OR OLDER TO REGISTER) and a username. 6 to 15 characters and a password, which means only you can access your account.
&nbsp;
How old do I have to be to register at Vegastars? You must be 18 years or older to register.
&nbsp;
Is the live dealer real? Absolutely real. These casino games take place on a live video stream, allowing players to interact with the dealer throughout the game.
&nbsp;
How can I read information about the games? Clicking on the &ldquo;Help&rdquo;, &ldquo;Help&rdquo; or &ldquo;Info&rdquo; options during the game to obtain information.
&nbsp;
I can't log in with my correct login details. In the first instance, you must close the &ldquo;firewall&rdquo; and antivirus software and then delete cookies, as well as the history and restart the device. In case you still cannot access the website, try updating your software to the latest version and try again.
&nbsp;
Are Vegastars games safe and fair? You can trust our site for security and fairness.
&nbsp;
How do I change my password while my account still has money? To safeguard the money in your account, we will carry out an information verification process and subsequently send you the new password.
&nbsp;
How do I clear my browser data? You must go to the browser settings. Select &ldquo;security&rdquo; and there, you must delete the history.
&nbsp;
Why can't I access the Vegastars website? Our website may be undergoing maintenance, so it will be temporarily unavailable. In this situation, you can contact our customer service for more information.
&nbsp;
What type of games do you offer? Currently, we offer nearly 400 (four hundred) games with a very wide variety. Sports betting, live games, poker, slots. If new games are available, users will be notified.
&nbsp;
How do I change my information? After registration, your account information cannot be changed. If at any time you need to change data, you must contact our customer service to notify your request.
&nbsp;
What should I do if my username or password is incorrect? Generally, it happens due to caps lock or an unwanted space. We remind you that the system will allow you to enter the incorrect username and/or password 3 times. After those attempts, the system will lock your account for security and you will need to contact our customer service team.
&nbsp;
What do I do if I lose connection during the game? The loss of connection can be due to several factors, but you do not have to worry, since Vegastars has an advanced system, which allows you to save the result offline. As soon as the connection is reestablished, you will have the game without problem. In case you have any problem, you can send a message to our customer service.
&nbsp;
&nbsp;

Click Register, enter your details, and you&rsquo;re ready to start playing in under a minute.

How do I create an account with VegaStars?

You must be 18+. We verify accounts to keep players safe.

What age do I need to be to register?

Yes. VegaStars is fully licensed. All games use certified Random Number Generators (RNGs) independently tested for fairness.

Is VegaStars licensed and fair?

Yes. Deposit, play, and withdraw your winnings safely &mdash; all cash prizes are paid out in real money.

Can I win real money at VegaStars?

Withdrawals are processed instantly. In most cases, your funds arrive in your account within minutes.

How do withdrawals work?

Choose from slots, table games, live dealer experiences, and tournaments, powered by top providers like Pragmatic Play, Play&rsquo;n GO, and Hacksaw.

What games can I play at VegaStars?

Yes! New players can claim a Welcome Package with bonus funds and free spins. See the Promotions page for current offers.

Do you offer a welcome bonus?

Your data is protected with 256-bit SSL encryption and stored securely &mdash; it&rsquo;s never shared with unauthorised parties.

What happens to my personal information once I sign up?

Yes, many slots include a demo mode. Real money and live dealer games require a deposit.

Can I try games for free before depositing?

Our team is available 24/7 via live chat and email for any questions.

How do I contact support?

Upload a valid photo ID in the Verification section of your account or when you make your first deposit. Most checks are completed within a few minutes.

How can I verify my account?

After making a qualifying deposit, go to the Promotions page and opt in. Your bonus funds will be credited instantly.

How do I claim my deposit bonus?

Eligibility is shown in the Promotions section of your account. Some offers are open to all players, while others may be personalised. Keep an eye on your inbox for exclusive offers.

How do I know if I’m eligible for a promotion?

Bonus wagering is the number of times you must play through bonus funds before you can withdraw winnings. Example: a $100 bonus with 30x wagering = $3,000 total bets required.

What does bonus wagering mean?

Go to My Account &gt; Bonuses to see your active offers, current wagering progress, and expiry dates.

How do I view my active bonuses and progress?

Check your username and password. If issues continue, clear your browser&rsquo;s cache and cookies or try a different browser. If the problem persists, contact support.

What should I do if I can’t log in?

Click Forgot Password on the login page and follow the instructions. If you don&rsquo;t get the reset email, check your spam folder or reach out to support.

How do I reset my password?

The round continues on our servers. Once you reconnect, you can view the result in your game history. Any winnings are credited automatically.

What happens if I lose connection during a game?

Go to My Account &gt; Transactions to see a full history of your deposits, withdrawals, and gameplay.

How do I check my deposit and withdrawal history?

Most withdrawals are processed instantly, but sometimes security checks or payment provider delays can cause a short hold. Pending requests usually clear within a few hours.

Why is my withdrawal still pending?

Yes. At VegaStars, deposits and withdrawals are both quick and flexible:
<ul>
<li style="font-weight: 400;" aria-level="1">Fiat:</li>
<ul>
<li style="font-weight: 400;" aria-level="2">Minimum deposit: $20</li>
<li style="font-weight: 400;" aria-level="2">Maximum deposit: 5000$ (depending on method)</li>
<li style="font-weight: 400;" aria-level="2">Minimum withdrawal: $20</li>
<li style="font-weight: 400;" aria-level="2">Maximum withdrawal: depends on the account level but $5,000 is per transaction&nbsp;</li>
</ul>
<li style="font-weight: 400;" aria-level="1">Crypto:</li>
<ul>
<li style="font-weight: 400;" aria-level="2">Minimum deposit: $20</li>
<li style="font-weight: 400;" aria-level="2">Maximum deposit: $10,000</li>
</ul>
</ul>
You&rsquo;ll see all available payment options and limits for your country in the Cashier section of your account.

Are there any minimums and maximums for my deposits and withdrawals?

You can update your phone number, address, and preferences in My Account. For legal details like your name or date of birth, please contact support with valid documentation.

How can I change my personal details?

Click the Live Chat icon in the bottom right corner of your screen or email us anytime. Our support team is available 24/7.

You can set deposit, loss, and session limits in the Responsible Gaming section of your account.

How can I set limits on my play?

Yes. You can set a cool-off period (24 hours, 1 week, or 1 month) or request self-exclusion for a longer time or permanently. During this period, your account will remain closed.